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Capture Every Business Conversation Across Mobile Channels
Smarsh Mobile Capture & Archiving automatically preserves SMS, WhatsApp, iMessage, voice calls, and more across corporate-owned and BYOD devices, helping regulated organizations meet record keeping requirements while reducing communications risk.
Trusted at global scale by regulated teams
Capture it all
Supported platforms:
Bell
O2
Rogers
Hearsay
Hutchison 3g
Telegram
Telus
Truphone
Workchat
AndroidNative capture. Complete context.
Built around the way people communicate, Smarsh captures mobile communications directly from carrier networks and supported platforms, preserving every business conversation in its native format with complete context and no employee action required, with ongoing support for new platform features as they become available.
Strengthen oversight readiness
Meet SEC, FINRA, CFTC, FCA, and public sector recordkeeping requirements while supporting regulatory exams, FOIA requests, investigations, litigation holds, and eDiscovery with complete, searchable communications.
Reduce operational risk
Replace manual collection with automated capture to reduce compliance gaps, mitigate off-channel communication risk, and preserve a complete, auditable record of every business conversation.
Extend your existing archive
Capture mobile communications once and securely deliver them to the Smarsh Platform, your existing archive, records management solution, or enterprise data lake — without replacing your current infrastructure.
How mobile capture & archiving works
Every business conversation follows a secure, automated workflow from mobile device to archive, preserving complete records with the context, integrity, and accessibility needed for compliance, investigations, and records management.
Capture communications at the source
Smarsh captures business communications directly from supported carrier networks and enterprise apps across corporate-owned and BYOD devices — with no employee action required.
Preserve every interaction
Messages, media, attachments, and metadata are preserved in their native format with complete conversation context. Every interaction is securely retained to support compliance, supervision, investigations, and records management.
Archive and access
Captured communications are securely delivered to the Smarsh Platform or your existing archive. Compliance, legal, and records teams can quickly search, retain, supervise, and produce communications from one centralized location.
Mobile capture & archiving capabilities
Purpose-built for capturing, preserving, and archiving mobile communications across supported channels and devices, backed by a global network of established carrier partners.
Direct carrier connectivity
Capture mobile communications directly from supported carrier networks and BYOD solutions while preserving original message content, metadata, and complete conversation context.
Automated provisioning
Provision users individually or at scale through identity integrations, ensuring communications are accurately attributed from the start.
Complete conversation context
Preserve message threads, reactions, images, videos, attachments, and files so every business conversation remains intact.
Comprehensive mobile messaging
Capture SMS, MMS, and rich messaging content across supported mobile channels while preserving original message fidelity and metadata.
Flexible BYOD support
Support compliant business communications on personal devices while maintaining a clear separation between business and personal communications.
BYOC-enabled messaging
Support bring your own channel (BYOC) deployments that separate work and personal communications while capturing business conversations compliantly.
Works with your archive
Deliver captured communications to the Smarsh Platform, your existing archive, records management solution, or enterprise data lake — without replacing your current infrastructure.Complete communications coverage
Capture and preserve business communications across supported mobile channels and devices. Smarsh preserves every interaction in its native format, including:
Preserve every business conversation from capture to archive
Capture, preserve, and archive mobile communications with complete context across supported channels and devices, helping your organization simplify compliance, strengthen oversight, and reduce communications risk.
Built for regulated organizations
Purpose-built to meet the mobile communications, recordkeeping, and compliance requirements of regulated industries.
Capture posts, comments, direct messages, and other social media interactions to help meet SEC Rule 17a-4, FINRA Rules 3110 and 4511, CFTC, FCA, and other global regulatory requirements. Preserve complete records to strengthen supervision, support examinations, and help reduce off-channel communications risk.
Support the Federal Records Act, FOIA requests, NARA guidance, agency records schedules, congressional inquiries, and investigative readiness through automated mobile communications capture and long-term retention.
Preserve business communications across mobile channels to support records retention, legal discovery, internal investigations, and organizational governance while helping reduce communications risk.
Capture and archive mobile communications to strengthen records management, support legal hold and eDiscovery, reduce compliance risk, and maintain complete, searchable business records.
Frequently asked questions
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Mobile capture is the process of automatically capturing, preserving, and archiving business text messages and mobile communications to create complete, searchable records for regulatory compliance, legal discovery, and records management. A compliant solution preserves message content, attachments, metadata, timestamps, and conversation history across supported mobile channels.
Smarsh captures and archives SMS, MMS, WhatsApp, iMessage (where supported), voice calls, and other business communications to help organizations simplify supervision, investigations, eDiscovery, and regulatory recordkeeping.
Business SMS and WhatsApp communications should be archived using enterprise capture technologies that preserve messages as compliant business records. Unlike consumer backups, compliant archiving captures messages, attachments, timestamps, metadata, and conversation history in a secure, searchable repository that supports supervision, audits, investigations, and legal discovery.
Smarsh captures supported SMS and WhatsApp communications automatically, helping organizations meet industry-specific recordkeeping requirements while maintaining complete communication context.
Yes. Android devices can support compliant business message capture when organizations use enterprise capture technologies designed for regulated communications. These solutions preserve business messages, attachments, metadata, and conversation history to support compliance, supervision, investigations, and eDiscovery.
Smarsh supports Android mobile capture across supported messaging channels, helping organizations archive business communications while reducing compliance risk.
Capture Mobile is a mobile communications capture solution that automatically preserves business communications across supported messaging channels, creating complete, searchable records for compliance, governance, and legal discovery. Mobile capture helps organizations manage communications risk while meeting industry-specific recordkeeping requirements.
Smarsh has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Digital Communications Governance and Archiving Solutions, reflecting its ability to help organizations govern communications across expanding digital channels, rich media, and AI-assisted conversations.
Business text messages and messaging apps such as WhatsApp have become essential communication channels for employees, customers, and partners. In regulated industries, these communications are often considered business records and must be retained, supervised, and made available for audits, investigations, litigation, and eDiscovery.
Smarsh helps organizations capture, archive, and govern mobile communications across supported channels, creating complete records that support SEC, FINRA, CFTC, FCA, and other regulatory recordkeeping requirements.
Related resources
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