Enterprise Cloud

The enterprise-grade archive, built for large organizations with complex regulatory requirements, previously known as Alcatraz (multi-tenant). Satisfy complex compliance needs for the latest communication channels with one, secure, high-performance platform.


An extensible architecture, designed for sustained performance at scale

Designed specifically for enterprise clients, Connected Archive Enterprise Cloud satisfies the need for a high degree of configurability and control. The platform enables your employees to use the latest and most productive communication channels without exposing your organization to compliance risks. The platform’s architecture allows clients to ingest, search for and export information orders of magnitude faster than with traditional archives, reducing e-discovery costs and increasing productivity.

Key capabilities

to meet regulatory requirements and drive compliant productivity


Security & Privacy

The Connected Archive Enterprise Cloud comes with uncompromised data protection, privacy and security. Features include:

  • A multi-tenant cloud environment, with complete segregation of client data and access only to authorized client users
  • SSAE-16 SOC II certification, ISO 27002
  • Data encryption in motion and at rest. No readable access to client data
  • Immutable, WORM compliant storage
  • Stringent access controls including advanced authentication, single sign on and multi-factor identification
  • Regular external penetration tests


Cloud Scale, Multi-Tenant Architecture

Designed with the same next generation technologies powering Netflix, Amazon and Google, the archive's infrastructure can be scaled to support millions of documents. The Connected Archive Enterprise Cloud is deployed in a highly secure multi-tenant instance within the cloud. Features include:

  • A modern, modular design with distributed processing and no single point of failure.
  • Shared infrastructure and resources for optimal cloud throughput
  • High speed ingestion, search, and export performance, regardless of the number of users or data volume
  • Fully managed service with low, predictable cost of ownership.

Integrations & APIs

Smarsh Product Integrations

The Connected Archive is integrated seamlessly with Connected Capture, with support for 80+ communication channels, as well as Connected Apps (Supervision, Discovery and Control) to meet specific business challenges.


In addition to Smarsh product integrations, Connected Archive Enterprise Cloud fits seamlessly into your current and future infrastructure, applications and processes. It comes equipped with full APIs (including SDK and access to developer resources) to power downstream workloads and supports easy integration of custom and third-party content. All archived content gets ingested enriched with metadata to enhance downstream applications.


Context Preservation

All communications content and metadata is preserved in its native format, direct from the source. Highlights include complete playback of rich, dynamic conversational context and full transcripts of conversational events (e.g. join/leave, delete).


Granular Policy Management

Highly customizable policies can be enforced across users, groups, networks and other data points to govern the usage of electronic communications. The archive also supports the ability to create and manage geographic policies to meet residency and locality requirements as well as automated disposition upon policy expiration. Specific retention policies can be set depending on your regulatory and business needs.


High Speed Exports

Clients have the peace of mind that comes from knowing they can export any (or all) archived data at any time in a variety of file formats (EDRM-XML, EML, HTML, PST, and MSG) and output storage mediums. The Connected Archive supports self-service exports at no additional charge, with industry-leading export speeds, and the ability to scale to accommodate larger volumes.


Admin, Audits & Reporting

Clients benefit from automated identity mapping using identity management services including Active Directory and LDIF import as well as supporting bulk and automated provisioning of content types across entire teams or groups of profiles.

A full audit trail and reporting can be provided on all archiving activities in addition to reconciliation reports to show counts of unreconciled items and their status. The archive comes with dashboard views for visualized reporting and up-to-the minute status updates.


Faceted Search

The Connected Archive supports industry-leading search speeds, even as the number of users and volume of data scales up. Searches can be saved for future re-use and conducted by user, group, network, direction and more. The archive supports full Boolean search operators including wildcard, proximity and search-within-a-search. Granular filtering can be used to eliminate non-responsive content.

We capture everything.

Across 80+ channels - the most communications captured by any provider - directly from the source

Other products that may be of interest to you


Discovery TM

For proactive collection, preservation and
review of all your electronic communications.


Supervision TM

To reveal and manage risk,
increase reviewer productivity and
streamline compliance.


connected arcive icon

Connected Capture TM

Capture solutions across 80+
communication channels.



Interested in Connected Archive Enterprise Cloud?

Talk to our sales team who will walk you through our plans and the different options for your organization.