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Enterprise Conduct Administrator


This hands-on course provides a comprehensive introduction to Enterprise Conduct. Attendees will gain a good understanding of the Enterprise Conduct environment and how the workflow operates. They will learn about the features and functions of the solution, how to configure the environment and how to leverage Enterprise Conduct to meet their Supervision requirements.

Course Topics

  • Overview and concepts
  • Terminology
  • Search functionality
  • Enterprise Conduct interface
  • Roles and permissions
  • Enterprise Conduct admin
  • User management
  • Role management
  • Participant management
  • Group management
  • User activity log
  • Policies
  • Queues
  • Tags and tag groups
  • Archive search
  • Dashboard 
  • Data Export
  • Scheduled exports
  • Lexicon libraries
  • Review-Levels (Reviewer Hierarchy)
  • Supervised participants/groups
  • Circuit breaker functionality
  • Ad Hoc policies
  • Quotas
  • Sampling profiles
  • Review queue interface
  • Review available actions
  • Use of templates for taking action on communications
  • Use of faceting to reduce the number of viewable communications
  • Review details pane functionality
  • Export functionality and formats
  • Export formats/options
  • Enterprise Conduct reports