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Enterprise Conduct Specialist


This hands-on course provides a comprehensive introduction to Enterprise Conduct. Attendees will gain a good understanding of the Enterprise Conduct environment. They will learn how to leverage Enterprise Conduct to review communications, tag, escalate or action them as required.

Course Topics

  • Overview and concepts
  • Terminology
  • Review queue interface
  • Review available actions
  • Use of templates for taking action on communications
  • Use of faceting to reduce the number of viewable communications
  • Review details pane functionality
  • Search functionality
  • Export functionality and formats
  • Export formats/options