Report

Video and Voice Surveillance

How much is enough, and have banks got it wrong?

Does your bank ensure its video and voice surveillance processes achieve the right balance between risk mitigation, compliance, and cost? At 1LoD’s Video and Voice Surveillance Deep Dive, leaders discussed why this balance is so important, the relative lack of current regulatory guidance and the pitfalls of focusing too heavily on the issue of expense. Get the report from this 1LoD event to learn about:

• The biggest obstacle to additional investment in voice surveillance
• How banks regard risk in voice channels
• What percentage of banks are confident they're capturing all the audio they should be
• And more