As an insurance provider, you must comply with records retention requirements enacted by the National Association of Insurance Commissioners (NAIC) as well as state regulations. Providers governed by the Financial Industry Regulatory Authority (FINRA) must also comply with electronic communications supervision requirements.
Capturing your emails, social media posts, instant message chats, website records and more can be a fragmented and time-consuming process. You may have an existing archive for your emails but track website changes and social media posts in a spreadsheet or dierent archiving solution. Searching for and supervising these communications can lead to unexpected costs and greater risk for your organization. If your records aren’t intact, you could face fines, penalties or even reputational damage.