Smarsh Advance

A virtual thought leadership event with real world impact.

Be at the forefront of reimagining communications oversight at Smarsh Advance.
November 3, 2022

Collaborate with Confidence

Discover what it takes for organizations to transform from the reactive nature of compliance, to a proactive, digital-first communications strategy.

new office

Organizations need to embrace flexibility and support and empower employee collaboration — wherever it happens.

new data

Legacy supervisory systems are overwhelmed by the explosion of varied and dynamic communications data.

new technology

Achieve a digital-first strategy with powerful tools built for modern and future collaboration — that drives your business forward.

Agenda

Programming & Session Information

10:00-10:30 a.m. ET

Breakthroughs in Unified Communications

Desk phones and telephony-centric tools formed the foundations of unified communications. Today, unified communications (UC) take on many forms, including messaging, mobility, and video conferencing. Unified communications as a service (UCaaS) pioneers like Zoom continue to innovate their offerings with virtual reality conferencing, digital whiteboarding, and conversation intelligence to meet customer demands.


This session will explore how regulated organizations are leveraging UCaaS platforms in groundbreaking ways to offer high-touch customer service, improve internal collaboration, and transform their workforce. It will also examine the compliance impact of UCaaS adoption in regulated industries.

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10:30-11:00 a.m. ET

Voice: The Newest Frontier in Supervision

Phone calls continue to lead other forms of communication despite the popularity of digital apps and other web services. Businesses expect voice calls to increase, which is where regulators are focusing their attention. In fact, Smarsh predicts a 2x – 3x increase in regulatory fines related to voice communications by 2025.


Learn more about the evolving use of voice communications, how to stay ahead of regulatory requirements, how to adjust your supervision strategy to include voice, and why an “email-only” supervision strategy is incomplete.


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10:30-11:00 a.m. ET

Cyber Compliance for Wealth Management: Who owns it?

Cyber security compliance is becoming a requirement for wealth management firms. In the world of hybrid work, regulations and cyber threats are driving the need for firms to not only enhance their cybersecurity posture, but for continuous compliance to prove they have the processes and procedures in place to mitigate risk.


Even firms that use service providers are required to have a senior leader that is ultimately responsible for cybersecurity. With traditional roles becoming blurred, who owns cyber compliance?


In this session, we’ll discuss how traditional compliance and IT departments will have to work together to share responsibility for staying compliant and demonstrating compliance to regulators.

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10:30-11:00 a.m. ET

Leveraging Text Messaging for Government Business

Text messages are involved in driving your organization’s mission forward. Even if your organization prohibits texting for business, your employees are finding ways around it.


But no matter whether texts are allowed, encouraged, discouraged or prohibited, any business-related text message is subject to open records requests. This includes text messages on agency-issued devices and text messages on personal devices.


Learn how your organization can empower employee collaboration while positioning itself to meet open records and e-discovery requests.


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11:00-11:30 a.m. ET

Addressing Today’s Collaborative Technology Realities in E-discovery Processes

E-discovery technologies and processes today remain hardwired for the ways that organizations communicated and collaborated 10+ years ago. As the lifeblood of communications moved towards Teams, Slack, WhatsApp/WeChat and Zoom, e-discovery teams have not yet fully responded. Join this session for a discussion on how e-discovery and investigative work can catch up with how your business is getting work done today.


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11:00-11:30 a.m. ET

Compliance in a Mobile-First World

More people now have mobile phones than desktop computers, and the use of mobile devices is still accelerating. This dynamic has had a huge impact on how we communicate, with new apps like WhatsApp, WeChat and Telegram seeing tremendous growth. WhatsApp alone handles over 100 billion messages and 100 million calls every day, and not surprisingly, an increasing number of those communications are business related.


This session will discuss the growing use of mobile devices – corporate and personal – to transact business and how compliance leaders, along with regulators, are responding. With mobile-related fines growing, and WhatsApp Business rapidly growing to over 50 million users, this is a can’t miss session about the future of regulated business.


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11:00-11:30 a.m. ET

On the Record: When Public Communications Matter

The way that government agencies interact with their communities and constituencies has been digitally transformed. Consider that:


· 1,985 US government agencies maintain official Facebook accounts, while another 757 have official YouTube accounts
· 64% of US counties and 51% of US cities maintain an active presence on LinkedIn, including 73% of top elected officials

While conducting government business on today’s social platforms produces greater engagement, it also creates new challenges in maintaining transparency and meeting government records requests. This session will explore how government agencies are responding to today’s communications realities.


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