Looking Back at 2018 — and Ahead to 2019

Traditionally a time for celebrating with loved ones, the end of the year also provides a prime opportunity to review what we’ve learned in the past year. In this blog post, we’ll take a look back at the lessons we’ve learned throughout 2018, then look forward to those trends we see as key to the year ahead.

Post-Email Channels Attract Increased Scrutiny

If 2017 set the stage for enhanced scrutiny of post-email communications channels, 2018 cemented this as the new status quo. Text messages, social media, and collaboration platforms are now squarely in regulators’ crosshairs, and organizations of all shapes and sizes are increasingly being caught unaware.

A prime example of this enhanced scrutiny occurred last March, when a former Equifax CIO was charged with insider trading following the company’s massive, widely-publicized data breach. Federal prosecutors allege the CIO sold nearly $1 million in Equifax stock after learning of the breach, but before Equifax notified the public. At the center of this case is a series of text messages and emails sent by the CIO revealing fears about the breach immediately prior to the stock sale.

Text message supervision failures struck again in April as a broker was suspended and fined $7,500 for sending 20 business-related text messages to a customer. As the broker’s firm prohibited text message use, these communications were not captured or archived, and thus were not retained. That same month, another broker was suspended and fined $5,000 for using unapproved email accounts and text messages to communicate with “an unregistered administrative assistant about member firm customers.”

Regulators Step Up Enforcement

Alongside an increased focus on newer communications channels, regulators have been stepping up enforcement efforts across the board. As a result, 2018 saw numerous sizable fines levied against firms for offenses ranging from failure to supervise to misconduct. In March, the SEC penalized a bank $3.7 million for failing to supervise traders who were in the habit of making false or misleading statements while discussing bond prices. According to the investigation, the bank failed to employ compliance procedures that might detect that sort of misconduct.

June saw an even larger fine handed down to a clearing firm for anti-money laundering failures as well as recordkeeping and financial failures related to penny stock shares. Not only did the firm fail to institute an anti-money laundering program, it also failed to file suspicious activity reports. All told, the firm was hit with $6.1 million in fines.

Perhaps the most notable example of enforcement from 2018 occurred in August when the SEC handed down a massive $10.5 million fine to Citigroup for inaccurate recordkeeping and failure to properly supervise traders. According to the SEC, from 2013 to 2016, three traders “mismarked illiquid positions in certain proprietary accounts they managed” resulting in a loss of $81 million. Though Citigroup fired the brokers, the SEC sanctioned the company for failing to detect the misconduct sooner.

The Takeaway for 2019

As 2019 dawns, we find that the same trends we saw as crucial during 2018 are only going to grow stronger in the new year. As the 2018 Electronic Communications Compliance Survey Report reveals, modern communications channels such as social media, text messages, and collaboration platforms are in high demand from both clients and employees who value the speed and efficiency these newer channels offer. Simultaneously, regulators are increasing their focus on these new channels, and levying heavy fines where firms are found to be deficient in their recordkeeping and supervision efforts.

The business communications landscape is changing more rapidly than ever before, and it offers no signs of slowing down. Text messages, social media, collaboration platforms, and mobile devices are the future of business communications and your firm must be prepared to deal with this new reality. We highly recommend you update your firms’ Written Supervisory Procedures (WSPs) to include all potential communications channels — and whatever you do, do not rely on prohibition. Prohibiting channels simply does not work, and by prohibiting a channel, you’ve effectively guaranteed that it’s not being monitored. Inevitably, that decision will come back to haunt you.

At the end of the day, the key takeaway you should keep in mind throughout 2019 is that as your firm enables modern communications to enhance the efficiency of its workforce, it’s critical to capture and supervise all relevant communications for proactive monitoring and supervision. The alternative leads to higher risk of reputational damage and increasingly painful fines.

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Smarsh

Smarsh

Smarsh® helps organizations get ahead – and stay ahead – of the risk within their electronic communications. With innovative capture, archiving and monitoring solutions that extend across the industry’s widest breadth of channels, customers can leverage the productivity benefits of email, social media, mobile/text messaging, instant messaging/collaboration, websites and voice while efficiently strengthening their compliance and e-discovery initiatives.

A global client base, including the top 10 banks in the United States and the largest banks in Europe, Canada and Asia, manages billions of conversations each month with the Smarsh Connected Suite. Government agencies in 40 of the 50 U.S. states also rely on Smarsh to help meet their recordkeeping and e-discovery requirements.

The company is headquartered in Portland, Ore. with nine offices worldwide, including locations in Silicon Valley, New York, London and Bangalore, India. For more information, visit www.smarsh.com.
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