2017 Electronic Communications Survey Report for Public Sector

American public sector organizations use a variety of communication channels to conduct business, including text messaging, email, social media, and instant messaging. Smarsh surveyed a cross-section of these organizations from local government and federal agencies, to special districts and public services about their use of digital communications tools, and the best practices and concerns around managing the associated risk.

Read now to see:

  • What is keeping record managers/legal/IT up at night
  • How other government orgs are managing records and responding to FOIA requests
  • Where most government orgs are finding risk