Government/Education

Government Email Archiving
Overview
Products
Smarsh Advantage
The Cloud

Hosted Archiving Solutions for Government & Education

Smarsh will help your organization, agency or entity meet the myriad challenges created by the proliferation of email and electronic messages. The Smarsh message archiving platform enables you to:

  • Leverage sophisticated e-discovery archiving solutions for compliance with state record retention laws, litigation preparedness efforts, Freedom of Information Act (FOIA) and discovery requests.
  • Extend your electronic recordkeeping, supervision and data protection initiatives to include email, social media platforms, instant messaging and text messaging, as well as email encryption and data-leak prevention.
  • Realize immediate cost savings. Save significantly on storage and data center management and infrastructure costs with a trusted Software-as-a-Service (SaaS) provider. Minimize your internal IT operating burden and maximize your IT resources. 
  • Improve employee efficiency. Give records managers the tools to produce email records in seconds, limiting IT’s role in discovery/records requests and improving organizational efficiency. Take the burden of archiving from the end-user, eliminating hours of wasted time deciding what records are relevant.
  • Identify, manage and mitigate risk. Smarsh supervision tools can identify potential risks as they are developing. Prevent the cost and headache associated with processing and collection fees, legal costs and spoliation of evidence sanctions.
  • Carry the torch. Get ahead of the open government and transparency trends that are shaping the conversation at all levels. State-of-the-art Smarsh technology can help government catch up with the private sector and protect the citizens you serve.  Be a leader, an innovator, and help move government forward.

Suite Of Solutions For Government/Education

All services within the Smarsh integrated suite are centrally administrated through the web-based Smarsh Management Console. Permissioned administrators can review electronic communication, implement classification, data-leak prevention and encryption polices, and analyze the effectiveness of these policies through comprehensive and customizable reporting.

Email Archiving
The flagship of the Smarsh email management suite is its email archiving and compliance solution. Smarsh will capture every email (and attachment) that enters or leaves your organization, as well as internal messages, and preserve them all in evidentiary-quality form in a central repository. Administrators leverage best-in-class search, supervision and on-demand export functionality. Smarsh also offers industry-leading email hosting and collaboration services, offloading the operational burden from your staff.

Email archiving from Smarsh also includes a unique classification engine, giving you comprehensive policy control to efficiently automate message classification. Implement legal holds, granular retention policies and supplement your matter management efforts.

Email Encryption/DLP
With the Smarsh policy-based encryption/DLP engine, automatically enforce the delivery of messages based on established criteria. Email traffic is routed through the proprietary policy engine, which scans and takes action on each message before delivery. Administrators have options, including encrypting messages through a secure, web-based messaging platform or via Transport Layer Security (TLS), blocking messages altogether or sending messages to a pending queue for approval.

Social Media Archiving
End-to-end social media compliance solutions from Smarsh give organizations of all sizes the preservation, supervision and policy controls to embrace the emerging regulatory requirements to review and archive content from social networking websites like LinkedIn, Facebook and Twitter. Social media traffic can be captured instantly via proxy and/or through APIs. Depending on the implementation type, Smarsh also offers policy and feature access controls for your organization's social media users.

Web Archiving
The Smarsh Web Archiving service crawls any website and captures each Web page and all of its contents (including audio, video, RSS feeds, blogs, social feeds, slideshows, PDFs, JavaScript and more) in original format, providing the precise record of what was published online at any specific point in time.

IM and Collaboration Archiving
Smarsh offers a host of instant messaging solutions for enterprises including smarshIM, Smarsh Hosted IM Proxy, and other corporate archiving for new and emerging platforms and message types. Smarsh also supports integration with Enterprise Unified Communications platforms such as Microsoft Lync and OCS, IBM Sametime, third-party networks such as Pivot and ICE Chat, and collaboration platforms such as Salesforce.com Chatter, SharePoint and Jive.

Mobile Messaging Archiving
The mobile messaging module enables firms to capture, index and preserve multiple forms of mobile device communication. Mobile messages can be captured instantly at either the device or server level.

Let Smarsh Make It Easy For You

The Customer Experience

Strong relationships with our clients are the key to our success and our industry-leading reputation, reflected in every element of your customer experience. With Smarsh, you won’t have to worry about unanswered phone calls or email requests. Each client has a dedicated account manager, an implementation team, and access to a full-service support team, working 24/7/365.

Perpetual Innovation

Smarsh has built a reliable, robust and multi-dimensional platform of integrated solutions. System upgrades and enhancements are introduced regularly, and powerful systems are matched with an intuitive user experience.

Lessons from Experience

With an email management suite of services designed to meet the sophisticated compliance needs of highly-regulated industries, you can confront the multiple challenges created by the proliferation of email with confidence. Service needs to be unquestionably reliable and support staff must respond to queries with urgency. The security and integrity of your mission-critical data is paramount. Solutions need to provide measurable and systematic transparency and robust accountability controls for your peace of mind and your constituents' protection.

Control your own Data

All of your messages remain online and securely accessible, and you can produce messages from your archive and burn them to DVD on-demand. Or call Smarsh, and the team will do it for you. As part of your service, we also send you encrypted DVDs monthly, so you have a copy of your data on-site.

Flexibility

Smarsh can host your organization's email in its secure, redundant data centers or archive from your message servers. The Smarsh unique hosted architecture easily facilitates technical integration with on-premise (such as Microsoft Exchange, Lotus, Groupwise or Novell) and SaaS email hosting platforms (such as Microsoft Office 365 and Google Apps for Business). Smarsh solutions also support mobile messaging operating systems including BlackBerry and Windows Mobile devices.

The Benefits of the Smarsh Cloud Model

Security & Privacy

You always maintain ownership and control of your data. Multiple physical, procedural and technical safeguards are in place to protect and limit access to your data. Smarsh data centers are redundant, geographically-dispersed and SSAE 16 audited. All systems are protected by multi-tiered firewalls and proactively monitored within the Smarsh Network Operations Center. Encrypted access to your data is granted only to your firm’s approved system administrators.

 

Performance

  • Free up storage capacity | Forrester Research survey data indicates that storage capacity requirements are growing between 20 and 40 percent each year.1 By "off-loading" data, your company can free up valuable storage space and optimize server performance. Remove content from your messaging server and migrate it to an archiving platform.
  • Global availability | Full platform functionality is available securely 24-7 via the Internet.
  • Search and produce data quickly | Smarsh offers the storage, database and indexing expertise to ensure optimal search and retrieval times, even as the volume of your archive grows.
  • Seamless updates | Rather than waiting for the release and installation of your software’s next version, Smarsh platform updates are introduced regularly. 

Deployment

  • Rapid on-boarding | Your firm can be up and running on the Smarsh platform in days or weeks rather than a long-term phased timeline. With its diverse and growing client base, Smarsh has encountered a variety of system integration scenarios and manages the deployment process for you.
  • Flexible integration | The unique Smarsh architecture is platform-agnostic and integrates with on-premise (Microsoft Exchange, Lotus, Novell, etc.) and SaaS (Microsoft Office 365 and Google Apps for Business, for example) messaging platforms.

Cost

  • Predictable pricing | Smarsh does not charge for storage or disk space, significantly reducing costs for traditional email backup. Pricing is predictable, easy to budget and does not require large capital expenditures.
  • No software/hardware to maintain | Smarsh manages all hardware and software within its data centers, and upgrades are automatic and included as part of the managed service.
  • Minimized internal IT operating burden | Maintain access and ownership of all of your information, and liberate your IT team to focus on core competencies.

1 In Search of Information Governance in the Enterprise (blog). Forrester Research, Inc. 31 March 2010.

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