Smarter Insights, Better Decisions: Smarsh Voice Surveillance

The world may be fixated on text-based interactions but firms can't afford to let their voice communications slip through the cracks of their compliance strategy. How are you sealing those cracks to keep the firm from flooding with regulatory actions?

Transform data into decisions with Smarsh audio analytics

Smarsh Enterprise Conduct provides robust transcription and language support for over 100 language dialects. Smarsh in-house models cover all major languages, including English, French, German, Spanish, Mandarin, Cantonese, Japanese, Portuguese, and more.

Smarsh and AWS work together to extend support for additional languages through Amazon Transcribe within the Enterprise Conduct solution. This comprehensive support ensures that language barriers do not hinder the supervision and surveillance process. The solution uses voice activity detection (VAD) to identify speech and non-speech segments. This improves language surveillance by focusing on relevant speech and languages, enabling more efficient monitoring and faster threat detection. Some unique features include:

• Rapid multichannel audio support: Seamlessly separate participants and speakers using diarization, providing unparalleled clarity and precision. Our technology excels in handling diverse multichannel audio scenarios.
• Diverse recording channel support: The solution accurately transcodes files and supports all the major formats and more, to quickly adapt to any file type you might have.
• In-depth voice activity detection: Revolutionary audio processing with cutting-edge technology swiftly detects human speech in audio segments.
• Advanced language identification: Enterprise Conduct ensures accurate transcriptions by identifying and visualizing multiple languages during a single audio communication. The solution enhances transcription accuracy for multi-lingual communications, elevating the end-user experience and boosting productivity.
• Intelligent cognitive transcription: Our state-of-the-art, in-house transcription delivers unrivalled word error rates (WERs) when transcribing audio to text.
• MRM: Our voice processing pipeline encompasses data, models, training, and evaluation details. Delve into advanced features, including voice activity detection, audio language identification, speaker diarization, cognitive transcription, and our overall pipeline for unparalleled performance and precision.
• Modern transcription normalization: By standardizing all transcription outputs into a consistent format, including numbers, dates, times, and units, our solution boosts end-user productivity by providing a more consistent and familiar user experience.

Revolutionize your compliance strategy with Smarsh

Smarsh Enterprise Conduct offers a comprehensive and innovative communication surveillance and supervision approach. With advanced audio transcription and voice analytics, Enterprise Conduct ensures accurate and efficient transcriptions across multiple languages, providing a cutting-edge and user-friendly solution for compliance and risk mitigation. Our user-friendly interface will make the transition to our solution seamless for your team.

Learn more about why Enterprise Conduct is not only the right choice, but also the most logical choice for your communications intelligence strategy.

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Smarsh

Smarsh® is the recognized global leader in electronic communications archiving solutions for regulated organizations. Smarsh provides innovative capture, archiving, e-discovery, and supervision solutions across the industry’s widest breadth of communication channels.

Scalable for organizations of all sizes, the Smarsh platform provides customers with compliance built on confidence. It enables them to strategically future-proof as new communication channels are adopted, and to realize more insight and value from the data in their archive. Customers strengthen their compliance and e-discovery initiatives and benefit from the productive use of email, social media, mobile/text messaging, instant messaging and collaboration, web, and voice channels.

Smarsh serves a global client base that spans the top banks in North America and Europe, along with leading brokerage firms, insurers, and registered investment advisors. Smarsh also enables state and local government agencies to meet their public records and e-discovery requirements. For more information, visit www.smarsh.com.

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Our internal subject matter experts and our network of external industry experts are featured with insights into the technology and industry trends that affect your electronic communications compliance initiatives. Sign up to benefit from their deep understanding, tips and best practices regarding how your company can manage compliance risk while unlocking the business value of your communications data.