Capture / Supported Channels /Voice / Avaya
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Avaya

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Avaya

Cloud

Use Avaya with confidence

As the breath of communication methods continues to expand, financial services firms still depend on voice communications to engage with customers. However, without the right solution in place to govern the usage of voice communications, it puts organizations at risk of data loss, breach and noncompliance with regulatory mandates. Smarsh reduces these compliance and security risks to help employees communicate with confidence. Smarsh capture and archiving solutions for Avaya Cloud Office enable:

  • Comprehensive compliance: Smarsh captures Avaya voice data in near real-time. All content can be sent to the Smarsh Enterprise Archive for quick search and display, making supervision and reconciliation functions more efficient. Content is preserved in context to help meet SEC, FINRA, MiFID II and other regulatory mandates.
  • Monitoring and protection of Avaya’s content: All content can be inspected to prevent leakage of sensitive information, suspicious behavior and / or abusive language. With certain deployments, administrators can set up alerts to flag keywords across messages and in-file text to pinpoint any violations.
  • Automatic archiving and fast, effective supervision and e-discovery: Avaya content captured in its native format along with metadata to provide a complete view of activities. The activities can then be retained in the Enterprise Archive – or any archive, app, or data lake of your choice for easy and efficient supervision and e-discovery.
  • End-to-end security: Whether data is in transit or at rest.

Key Features

API driven Capture

Direct source capture

Smarsh captures content directly from the Avaya app via bulk export, from the recording system, using the recording system’s export feature and sent to the archive as a wave or .mp3 file. Content is captured in its native format and chain of custody is preserved.
Messagethreading&directionality

Message threading, attachments, and context

All voice messages are retained in full context. Message threading displays conversations as they originally happened for ease of and more powerful review.
Capturing communications in full and in context

Contextual capture

Smarsh captures all content in full conversational context for the best visibility into what happened and when. Attachments can be viewed or downloaded in context in their original form.
enforcing-supervision-policies-and-carrying-out-content-surveillance

Content monitoring

Policies based on lexicons and patterns can be defined to flag text and file content for review. With certain deployments, alerts can then be generated based upon keyword or phrase matches and send to reviewers and/or the violator’s manager.
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Powerful search

All messages are automatically indexed for speedy retrieval. Users can search for Avaya content based on user, date range, keywords, or content tagged to specific cases, events or topics.
Identity Integrations

Profile and identity management

Smarsh supports automated directory synchronization for unified identity and profile management.
External archiver support icon

Smarsh or external archive support

Avaya content can be sent seamlessly to the Smarsh Enterprise Archive - an immutable and context-aware data store - or any 3rd-party archive, app, or data lake. Smarsh Enterprise Conduct and Smarsh Enterprise Discovery solutions are available for optimized supervision and e-discovery, respectively.

Advanced capabilities

Advanced capabilities including policy alerts and remediation/redaction are available with certain deployments.

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Other supported Voice channels

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