From Surveillance Insights to Impact, Faster with Smarsh AI
Turn high-volume communications into high-impact decisions with AI-driven intelligence.
Smarter surveillance, faster compliance
Filter the noise, flag what matters, and sharpen your focus using AI. Reduce false positives by up to 95% and identify five times more risks than legacy tools.
See what legacy tools miss
Reduce noise and uncover real risk 3x faster with regulatory-grade AI that contextually cuts through the noise, saving your team time, budget, and effort.
Control at your fingertips
Quickly test, refine, and deploy surveillance controls using real-world data without the need for coding, all with an intuitive workbench designed for faster time-to-value and audit-ready documentation.
Transparent by design
Easily demonstrate compliance with clear documentation and audit trails, giving your board and regulators transparency and faster exam readiness.
Insights that grow with you
AI trusted by leading financial firms to automate reporting, cut false positives by 95%, and reveal more risks, effortlessly managing complexity as you scale.
Detect risks across key languages, instantly
Ensure coverage with native voice and speech-to-text technology that detects risk in multiple languages, without the need for costly transcription.
AI intelligence that scales with you
From the largest global institutions to nimble startups, Smarsh delivers AI-powered innovation at scale — without complexity.
Smarter enterprise intelligence, delivered by AI
Continuously analyze data, identify risks, and provide insights facilitating confident, real-time decisions at enterprise scale.
Streamline your decision-making with AI
Automate tasks, reduce risks, and gain real-time insights with AI assistants and supervision.
AI deployment you can trust
Own your risk with no-code customization
Take control of your compliance with our intuitive, no-code Scenario Builder. Easily customize scenarios and manage risk independently, without relying on complex coding or professional services.
A decade of proven regulatory AI
Benefit from AI in production with leading global banks for a decade. Our models continuously improve with real-world, anonymized data, solving the most complex and evolving communication compliance issues.
Unrivaled domain expertise
Our AI models are purpose built for financial services to identify financial and non-financial misconduct, behavior that goes against code of conduct, customer mistreatment, information security, and more.
Get started fast
AI-powered surveillance insights do more with your data so you can stay ahead of the competition.
Turn data into insight — and insight into action
Empower your organization to move faster, spot risks sooner, and uncover new opportunities with AI-driven insights that reduce costs, boost efficiency, and turn everyday communications into a strategic advantage.
See the signals, skip the static noise
Scale with confidence with analytics and live monitoring to detect issues using AI. Identify patterns, risk and anomolies across all channels.
Spot risks before they become headlines
Monitor communications and detect issues using AI to identify patterns, risks, and anomalies across all channels in moments.
Turn data overload into actionable intelligence
AI can detect early signals of churn, sales slippage, or customer dissatisfaction so you can take action before issues impact performance.
Uncover opportunities in everyday data
Surface patterns in communications and workflows that reveal upselling opportunities, process gaps, or strategic blind spots.
Unlock hidden efficiencies
Scale your workflows by automating repetitive tasks and streamline review cycles by slashing false positives and wasted time.
Slash operating costs without sacrificing accuracy
Reduce spend on manual reviews, redundant tools, and bloated workflow with intelligent automation.
Bring AI to life with Smarsh Services
Our experts will guide you through model tuning, scenario design, and governance, so you can detect the right risks sooner, make smarter decisions, and keep your program audit-ready from day one.
Surveillance: AI-powered risk detection
AI-powered surveillance goes beyond simple keywords to understand human behavior and intent.
Smarsh natural language processing (NLP) models analyze conversation context to identify subtle signals of financial or non-financial misconduct — like insider trading, market manipulation, or attempts to move conversations to unmonitored channels. This enables firms to find sophisticated risks that traditional keyword tools often overlook.
Smarsh Surveillance uses behavioral analytics and transparent classifiers to proactively detect patterns linked to misconduct, such as secrecy, rumor-spreading, or efforts to shift conversations to unmonitored channels.
Teams can build, refine, and validate models using an intuitive no-code interface. Each model is fully documented — including reports, thresholds, and configurations — providing a defensible audit trail for regulators.
Yes. Smarsh captures and indexes content from 100+ channels, spanning voice, email, chat, mobile, and social media. Voice recordings are transcribed, so the same AI policies apply across modalities.
Analysts benefit from a single, unified alert queue, enabling comprehensive, cross-channel surveillance.
Smarsh Surveillance uses sophisticated NLP and noise-filtering techniques to dramatically cut down irrelevant alerts, such as disclaimers, newsletters, or automated messages.
A human-in-the-loop feedback system incorporates analysts' decisions to continuously train and improve the models. This ensures reviewers focus on the highest-quality alerts, reducing time and effort spent on false positives.
Smarsh AI is built for transparency and auditability. All Smarsh AI models are designed to be fully explainable, with documented definitions, thresholds, and training data.
Smarsh governance aligns with the NIST AI Risk Management Framework, providing the transparency that regulators, such as SEC, FINRA and FCA, expect for supervised AI.
Compliance teams can easily author, tune, test, and deploy prepackaged Scenarios without IT support using intuitive no-code tools.
Using the Smarsh Scenario Builder and Scenario Evaluator, teams can validate performance at scale, ensuring each Scenario is versioned, auditable, and production-ready. This supports continuous improvement, reduces false positives, and seamlessly fits within existing review and escalation workflows.