Best Practices for Evolving Electronic Communication Management in Government

Infographic: key insights from a survey of 300 government agencies on the local, state and federal levels about records management and responses to FOIA requests.

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Infographic: Evolving Electronic Communication Management in Government

In a recently published research brief, government records management roles across local, state and federal levels were surveyed about how they are handling evolving electronic communication technologies. Modern messaging data has become more complex and expansive, and it has impacted how governments handle FOIA and public records requests.

Survey results showed a lack of confidence among many agencies in their ability to fulfill records requests that include SMS/text and instant messaging data sent over mobile devices and through popular collaboration platforms like Microsoft Teams and Slack.

Download the full infographic to see a summary of data behind how government agencies are keeping up with evolving electronic communications.

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