This Connected Suite Spotlight is about new voice support for Enterprise and Professional Archive.
At its core, voice content archiving is about managing risk. Without capturing voice, alongside all your other communications content, you are unable to tell the full transactional narrative of business communications or comply with global regulations such as MiFID II.
Smarsh is changing that.
Adding voice support to its Professional and Enterprise Archive platforms, Smarsh has made it possible to manage all communication channels through a single pane of glass.
Smarsh enables the secure and easy capture, archive, supervision, discovery and playback of voice content from virtually any recording system including Voice over Internet Protocol (VoIP), Mobile, turret systems, and collaboration platforms.
Highly requested supported channels include Skype for Business, Avaya, Cisco, Mitel, IPC, IP Trade and Speakerbus. Support for Microsoft Teams voice content is coming soon, with Smarsh being one of a small number of vendors to offer this solution.
How does it work?
Once captured, voice content can be transcribed and sent to the selected Smarsh Archive, either Professional or Enterprise, complete with call metadata. From the archive, voice content can be searched, played back, analyzed, added to a case, flagged by policies, added to a supervision queue and exported (in native format and at high volume). Voice is treated just like all other electronic communications content, e.g. email, social media, and text messages, reducing the complexity of records management.
Why voice content support?
The new, end-to-end voice compliance solution streamlines supervision and e-discovery workflows, which today are typically siloed processes for voice and other electronic communication content types. It also delivers increased responsiveness to investigations, relieves manual processes and simplifies the resolution of internal disputes. This reduces cost and risk, delivers more comprehensive compliance workflows, and enables you to realize the full benefits of new collaboration platforms.
With voice content support you can now:
- Archive voice content, including call metadata, alongside all other electronic communications content
- Automatically transcribe voice content
- Quickly access, search, and export voice media files and metadata
- Meet global compliance and e-discovery requirements effectively with a unified solution
A global client base, including the top 10 banks in the United States and the largest banks in Europe, Canada and Asia, manages billions of conversations each month with the Smarsh Connected Suite. Government agencies in 40 of the 50 U.S. states also rely on Smarsh to help meet their recordkeeping and e-discovery requirements.
The company is headquartered in Portland, Ore. with nine offices worldwide, including locations in Silicon Valley, New York, London and Bangalore, India. For more information, visit www.smarsh.com.
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- Infrastructure Considerations for Your Next-Gen Archive: Forrester Webinar Recap - January 9, 2020
- End-to-End Voice Compliance Alongside all other Communications - January 8, 2020
- Text Messages in the Spotlight for New State Public Records Laws - January 7, 2020