Incident Response Notifications: How To Ensure Open Communication With Vendors

August 25, 2022by Smarsh

Subscribe to the Smarsh Blog Digest

Subscribe to receive a monthly digest of articles exploring regulatory updates, news, trends and best practices in electronic communications capture and archiving.

Smarsh handles information you submit to Smarsh in accordance with its Privacy Policy. By clicking "submit", you consent to Smarsh processing your information and storing it in accordance with the Privacy Policy and agree to receive communications from Smarsh and its third-party partners regarding products and services that may be of interest to you. You may withdraw your consent at any time by emailing privacy@smarsh.com.

Vendors who develop and sell software, hardware, and infrastructure have a responsibility to notify your company about IT environment incidents, events, and failures. Incident response notifications should allow for open communication when a security threat or potential threat takes place, enabling you to take swift action and protect your data assets.

Unfortunately, not all vendors abide by these principles. Some companies send notifications long after an event has happened; others don't communicate at all. That's why it's critical to take matters into your own hands and evaluate existing and future vendors working with your organization. It's your data that's potentially at risk, after all.

 

What are incident response notifications?

A vendor might send an incident response notification after identifying an issue that poses a risk to its product.

For example, you might receive an alert about a potential data breach that affects all users of a particular piece of software. If you use an affected application, it may mean your data is at risk. These alerts help you take appropriate actions, such as backing up data to the cloud, triggering your internal incident response plan, or scaling back digital transformation.
 
When implemented properly, incident response notifications ensure an open flow of communication with your vendor. While notifications might be frequent or annoying to end-users, these alerts can warn of impending issues that might jeopardize you by exposing sensitive data to cybercriminals.
 
Vendors should communicate these alerts early and acknowledge issues in simple terms, enabling all members of your team to evaluate the problem at hand and decide on the best course of action. You should also receive updates about the situation and have a platform to communicate directly with your vendor about any cybersecurity issues you might experience.
 
 

Problems associated with incident response notifications 

Not receiving any incident response notifications — even if those alerts just tell you that a vendor is installing a security patch or fixing a harmless bug — can mean the vendor doesn't care about security as much as you do.

 
Some vendors don't have the resources or analysts to convey security information to companies in real-time, giving rise to cybersecurity issues. Other vendors might not maintain their products after a specific time, meaning you won't receive response notifications at all. This can make a product vulnerable to cybersecurity threats and put your sensitive data at risk.
 
Receiving too many incident response notifications — especially if those alerts concern serious cybersecurity incidents like possible malware, software supply chain attacks, and trojan horse attacks — may suggest a product hasn't undergone rigorous testing and quality assurance processes, which is a concern.
 
 

Why you need a vendor risk management platform

Using a vendor risk assessment solution like Privva can improve security in your organization without relying on incident response notifications. Privva automates vendor security risk assessment using a simple two-step process:

1. It catalogs existing vendors working with your organization by using your current assessment or creating a custom solution based on your business requirements.

2. It evaluates future vendors before these companies can even access your sensitive data.  

Privva is a single platform that lets you:

· Create proprietary assessments

· Assign tasks to vendors

· Compare vendors against industry standards

· Manage and review vendors

 Use it alongside incident response notifications for peace of mind.
 
 

Final word

Incident response notifications can be invaluable for detecting threats that might impact your business. However, many vendors don't communicate security information properly (if at all), leaving your organization at risk of cybercrime. Using a vendor risk assessment tool alongside these notifications can significantly improve security.

 

Privva is the vendor assessment solution that catalogs existing vendors and evaluates future vendors based on risk. Contact us now.

Share this post!

Smarsh
Smarsh Blog

Our internal subject matter experts and our network of external industry experts are featured with insights into the technology and industry trends that affect your electronic communications compliance initiatives. Sign up to benefit from their deep understanding, tips and best practices regarding how your company can manage compliance risk while unlocking the business value of your communications data.

Ready to enable compliant productivity?

Join the 6,500+ customers using Smarsh to drive their business forward.

Get a Quote

Tell us about yourself, and we’ll be in touch right away.

Smarsh handles information you submit to Smarsh in accordance with its Privacy Policy. By clicking "submit", you consent to Smarsh processing your information and storing it in accordance with the Privacy Policy and agree to receive communications from Smarsh and its third-party partners regarding products and services that may be of interest to you. You may withdraw your consent at any time by emailing privacy@smarsh.com.

Contact Us

Tell us about yourself, and we’ll be in touch right away.