Q3 Product Roundup: Zoom, Microsoft Teams, RingCentral, AI and more

October 23, 2020by Smarsh

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Each quarter, we publish the highlights of new Smarsh product developments to keep you in the know.

In the third quarter of 2020, our product development team delivered a variety of new channel features, including adding capture enhancements for both Zoom and Microsoft Teams. We also introduced multiple new capabilities on our Enterprise products and made an exciting investment in artificial intelligence.

Zoom

Work remotely with less risk

To help surface the risk in your organization’s Zoom conversations and meet regulatory requirements, Smarsh now captures essential Zoom content. This includes video and audio content in Zoom meetings, Zoom rooms and Zoom phone as well as in-meeting and out-of-meeting chats. Audio content can be transcribed in over 120 languages and regional dialects. All content can be sent seamlessly to the Connected Archive where audio transcriptions can be searched alongside other text-based content. Read more.

Microsoft Teams

Capture more Teams content

Smarsh introduced several enhancements to its Microsoft Teams Connected Capture product this past quarter. In July, Smarsh released archiving support for video and voice recordings including audio transcriptions. Once captured, audio content can be transcribed in over 120 languages and regional dialects and sent to the Connected Archive where it can be searched alongside other text-based content. Read more.

Additionally, Smarsh released support for Microsoft’s Webhooks API, which enables Enterprise Connected Capture customers to increase the speed of their Microsoft Teams adoption. With this API, Enterprise customers can capture Teams content regardless of their Exchange Online enablement status.

Enterprise Innovations

Take advantage of AI Supervision features to save reviewer time and new Microsoft partnerships

Smarsh recently introduced a new artificial intelligence feature in its Enterprise Supervision application: Echo Cancellation. With Echo Cancellation, Smarsh can reduce the number of extraneous communications flagged for supervision review and save reviewers valuable time. Here’s an example of how it works: If an employee sends an email that violates one of your policies, and five people reply to that email, Echo Cancellation ensures you only get one violation notice for review. Typically, the reply emails would each result in their own violation flag because they included the offending email, resulting in a total of 6 emails that need to be reviewed. Already, in a pilot program of Echo Cancellation, a customer has seen a 20% reduction in email messages requiring review. Read more.

Additionally, Enterprise Supervision, Enterprise Discovery and Enterprise Archive are now officially part of the Microsoft One Commercial Partner program. In this program, these products can be sold together with Microsoft cloud solutions and deployed on Microsoft Azure. Read more.

RingCentral App

Capture RingCentral content with ease

Start enabling your teams to communicate on the RingCentral App, a fast-growing business communications platform, while meeting your compliance and e-discovery obligations. The Smarsh Professional Archive now captures RingCentral App content directly from the platform, including public and private channels, direct messages, group chats, text messages, notes, tasks and attachments. Read more.

Summitas

Stay compliant with financial services communication capture

The Smarsh Professional Archive now captures content from Summitas, a platform for secure communications between wealth managers, family offices and their clients. With Smarsh, Summitas customers can capture, retain and supervise their critical communications. Read more.

Customer Success Enhancements

Learn more about Smarsh with expanded courses and certification programs in Smarsh University and ease transitions with the new Customer Success Toolkit

Smarsh University, our web-based training platform, has significantly expanded its course offering and certification programs. Customers can now take a variety of courses based on their role, including administrators, supervision and e-discovery specialists. Courses are available for individual or subscription purchase. Certification paths are also available for multiple products and roles, and customers receive priority support with certification. Learn more.

In addition to Smarsh University, if you are a new Smarsh customer or significantly expanding your Smarsh system, you can now purchase our Customer Success Toolkit, a set of resources designed to help speed up your team’s adoption of Smarsh, including an employee communications plan, training plan and more. Contact us to learn more.

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Smarsh handles information you submit to Smarsh in accordance with its Privacy Policy. By clicking "submit", you consent to Smarsh processing your information and storing it in accordance with the Privacy Policy and agree to receive communications from Smarsh and its third-party partners regarding products and services that may be of interest to you. You may withdraw your consent at any time by emailing privacy@smarsh.com.

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Smarsh handles information you submit to Smarsh in accordance with its Privacy Policy. By clicking "submit", you consent to Smarsh processing your information and storing it in accordance with the Privacy Policy and agree to receive communications from Smarsh and its third-party partners regarding products and services that may be of interest to you. You may withdraw your consent at any time by emailing privacy@smarsh.com.