Smarsh Acquires CallCabinet: We Were Always Able to Spot Risk — Now We’ll Hear It Too
The Smarsh cloud-native and AI-driven portfolio of communications capture and surveillance solutions just got a major boost: CallCabinet is now a Smarsh company! CallCabinet is a pioneer in cloud-native, compliant call recording and AI-powered analytics technology.
This announcement comes hot on the heels of this month’s earlier news that Smarsh is a 2025 Gartner® Magic Quadrant™ Leader for Digital Communications Governance and Archiving Solutions. We were positioned furthest for overall Completeness of Vision and recognized for our proven Ability to Execute. Acquiring CallCabinet solidifies our vision and enhances our offering of a single, robust, end-to-end digital communications and intelligence platform.

Why it matters
It’s getting harder and more expensive for regulated organizations to mitigate risk as communications technologies continue to diversify and regulators continue to bear down with harsh penalties. With the CallCabinet acquisition, Smarsh is enhancing the voice and audio recording and compliance capabilities of our solutions to meet a business’ digital communications and intelligence needs with a single platform.
Why CallCabinet
Heavily regulated industries like financial services, healthcare and government are feeling increasing pressure to broaden the oversight of their communications. In recent years, we’ve secured our position as a leader in the capture, archive and supervision of digital communications like text messages, social media, video conferencing, encrypted mobile apps and more.
With CallCabinet, we’re expanding our voice capture and audio analytics capabilities. The integration will soon provide Smarsh customers unprecedented insights into their voice and audio communications with unmatched compliant call recording technologies and AI-powered voice analytics.
“With CallCabinet, Smarsh extends its leading communications capture capabilities to include advanced and scalable voice capture, voice surveillance and voice insights technology.“
Any organization in any industry — regulated or not — that utilizes a call center can benefit from the voice recording and real-time insights that Smarsh and CallCabinet will deliver. But organizations with a regulatory need to record and monitor voice and audio will find this combination especially useful. It’s a truly modern solution available at scale.
Thousands of customers — including 18 of the top 20 global banks — already use Smarsh for reliable digital communications management. Soon, companies across all industries can be confident that they have the most powerful solution to capture, store and discover insights from this data.
Meeting regulatory demands
With Smarsh and CallCabinet, businesses will have the tools to meet regional and international call recording, recordkeeping and compliance requirements, including those covered in:
- GDPR
- MiFID II
- Dodd-Frank
- CCPA
- PCI DSS
- FAIS
- FICA
- POPI
- FCA Consumer Duty
- HIPAA
- CFTC
- FINRA
- SEC
Businesses will be able to record and capture voice conversations on Microsoft Teams, Cisco, Webex, Zoom, and even mobile calls. Instead of recording voice data on the mobile device and then uploading the data to a server, those calls will be captured directly on the mobile carrier’s network and stored on the cloud.
These capture solutions are designed to simplify GDPR-compliant call recording while providing advanced capabilities that empower businesses to do more with their conversation data.
Unlocking business insights
There’s so much information in what we say and how we say it. And that’s what makes CallCabinet’s innovative AI-powered analytics a natural fit alongside our existing AI-driven supervision and surveillance solutions.
This acquisition will allow Smarsh customers to gain crucial insights from business calls and audio recordings. These insights can be acted on to improve operational efficiency, revenue opportunities, customer experience, and more.
“Joining Smarsh is an exciting opportunity to scale our innovative voice technology to a broader range of customers and industries. Businesses of all sizes face substantial challenges in compliance recording and managing voice communications because of older, expensive technology without enough flexibility. Integrating our modern and reliable voice technology with Smarsh will deliver a powerful platform designed to help our global customers integrate, protect and accelerate their businesses across all communication types for both compliance and greater insight.“
What happens next?
For now, it’ll be business as usual for all customers, partners and employees. Behind the scenes, we’ll be hard at work unifying our operations and technology. This may include:
- Front- and back-office intelligence: Real-time insights from recorded audio/video conversations to improve HR workflows, marketing strategies and dispute handling in call centers
- Compliance call recording: Secure, real-time capture of voice communications aligned with global regulatory standards
- AI-driven conversation analytics: Automated insights to identify risk patterns, ensure compliance and improve customer interactions
- Recording data migration: Seamless transfer of legacy voice data to modern, cloud-based solutions
- Quality assurance tools: Advanced monitoring and evaluation to enhance operational efficiency and ensure adherence to compliance protocols
We also look forward to getting to know our new CallCabinet team members — pioneers and proven industry leaders in compliant voice capture and analytics technologies. We can't wait to learn from their unparalleled knowledge, technical expertise, and experience in the voice market.
CallCabinet's headquarters in Boca Raton, Florida and regional offices in Australia, Germany, South Africa and the United Kingdom will soon become important Smarsh locations to help reach customers from around the world. Following the recent opening of our Costa Rica office, this continues our pursuit to have expertise and expanded geographical coverage for our global customers.
At Smarsh, we’re focused on delivering innovative and comprehensive technology solutions to our customers. The combination of Smarsh and CallCabinet reflects our commitment to investing and developing these solutions to meet our customers’ digital communications compliance and business intelligence needs.
We look forward to sharing more about our vision and the benefits in the coming months. Please contact us for more information about this exciting development.
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