Trade, communicate, collaborate with ease and confidence

IceChat is designed specifically for the trading community. With Smarsh, traders and brokers can meet compliance and e-discovery requirements, as well as leverage industry-specific communication features to do business faster. Smarsh capture and archiving solutions for IceChat enable:

  • Comprehensive Compliance: Smarsh provides native compliance and governance for IceChat content. All content can be sent to the Smarsh Enterprise Archive to help meet FINRA, SEC, MiFID II and other regulatory mandates. The quick search and display of contextual data make supervision and reconciliation functions more efficient. 

  • Monitoring of IceChat content: All content can be inspected for sensitive information, suspicious behavior, and/or abusive language. Administrators can review policies that flag keywords across messages and in-file text to pinpoint any violations.

  • Automated archiving and fast, effective supervision and e-discovery: All content and activity can be automatically sent to the Enterprise Archive for fast and accurate search, supervision, e-discovery, and case management. The preservation of all content in context makes for faster, more effective review.

  • End-to-end security: Whether data is in transit or at rest.

* Features may vary between the on-prem and cloud versions of Capture.

Key Features

API driven Capture

Direct source capture

Smarsh captures IceChat content directly through an SFTP connection. Content is retained in its native format with chain of custody preserved.

Message threading and attachments

All messages are captured together with files, images and other attachments. Message threading displays conversations as they originally happened for ease of review.
Capturing communications in full and in context

Contextual capture

Smarsh captures all content in full conversational context for the best visibility into what happened and when. Attachments can be viewed or downloaded in context in their original form.

Content monitoring

Lexicons can be defined to flag text and file content for review to help meet supervision obligations.

Powerful search

Users can search for IceChat content based on user, date range, keywords, or content tagged to specific cases, events or topics.
Identity Integrations

Profile and identity management

Smarsh supports automated directory synchronization for unified identity and profile management.
External archiver support icon

Smarsh or external archive support

IceChat content can be sent seamlessly to the Smarsh Enterprise Archive - an immutable and context-aware data store - or any other archive or ECM solution. Connected Apps are available for optimized supervision and e-discovery.