Social media capture, archiving and compliance

Allow employees to connect with clients on social media without compromising compliance

Say yes to social media

Regulated organizations must keep pace with evolving communication technology, including social media. With Smarsh, you can capture and archive LinkedIn, Twitter, Facebook and other social content to help your organization stay compliant with regulations and legal initiatives.

Smarsh supports the most popular social media platforms

So you don’t have to worry about what you’re not seeing

Direct source capture & control

Capture and retain social content directly from popular platforms with pre-review and advanced capabilities for specific channels.

Identity management

Manage profiles across all archived communications with automated identity management tools.

Message threading

Social media messages are captured and displayed in original format with message threading. Files, photos and videos included.

Any device, location or network

Capture social conversations sent on any device, location or network, so there is no disruption to end users.

Profile enablement

Capture social media profiles for individuals or an entire organization.

Support for your archive

Capture and send social media content to the Enterprise or Professional Archive or an existing archive, app or data lake.

Capture it all

Supported platforms:

LinkedIn Sales Navigator

Review and understand social media interactions in full context

Benefits

Features

Capture and retain multiple channels

Capture content from a wide variety of social media channels and additional communication channels in one location. A single-pane-of-glass solution makes it easy to comply with SEC, FINRA, FCA, MiFID II and additional regulations.

Quickly find what you need

Advanced, granular search criteria in the Enterprise and Professional Archives enable you to zero in on the specific content you need to find. Search results are delivered with lightning-fast speeds, and searches can be saved for ease of access in the future.

Save e-discovery time

Save time by collecting, preserving and searching IM & collaboration communications alongside your company’s other digital content in the Enterprise or Professional Archive. Leverage tools for case management so you can be prepared for audits, investigations, litigation and records requests.

Simplify supervision

Smarsh offers specialized supervision capabilities to meet your compliance obligations. Set up multi-tier review queues, customizable policies, action panels and more to ensure your supervision workflow is as efficient as possible.

Illuminate risk

Leverage supervision policies and reporting tools to illuminate business risk and drive proactive decision making at your organization.

Export content with ease

After content is captured, it can be sent to the Enterprise Archive, Professional Archive, or an existing archive, archive app, or data lake. If content is sent to a Smarsh archive, you can easily access and export your archived communications at any time. Smarsh offers multiple export options so you can deliver content directly to end-users in their required format.