Make messaging simple, secure, and compliant.
The chatbot market is expected to reach $102B in 2026. For financial services firms looking to engage with their customers, they are required to capture all communications. However, without the right solution in place to govern its usage, the popularity of platforms like LivePerson opens enterprises up to risk. Smarsh helps reduce the risk of data loss, breach, and non-compliance with regulatory mandates so employees can communicate with confidence. Smarsh capture and archiving solutions for LivePerson enables:
- Comprehensive compliance: Smarsh captures data in near real-time. All content can be sent to the Smarsh Enterprise Archive to meet FINRA, SEC, FCA, MiFID II and other regulatory mandates. The quick search and display of contextual data make supervision and reconciliation functions more efficient.
- Monitoring and protection for LivePerson’s content: All content can be inspected for sensitive information, suspicious behavior, and/or abusive language. With certain deployments, administrators can set near real-time alerts to flag keywords across messages and in-file text to pinpoint any violations and take appropriate action.
- Automatic archiving and easy, fast, and accurate e-discovery: All LivePerson content captured in its native format along with metadata to provide a complete view of activities. The activity can be automatically sent to the Enterprise Archive for fast and accurate search, supervision, e-discovery, and case management. The preservation of all content in context makes for faster, more effective review.
- End-to-end security: Whether data is in transit or at rest.