Mitigate instant message & collaboration risk

Enable compliance when your employees communicate in real time. Easily find, review, and produce content in its entirety for e-discovery and regulatory requests.

Smarsh IM & Collaboration Archiving

Like all other forms of business communication, instant messages can be requested as part of a legal event, which requires organizations to produce specific messages in a timely and complete manner. Additionally, organizations in regulated industries are subject to further requirements for recordkeeping, supervision and policy compliance. Employees want to use the latest IM & collaboration channels, and Smarsh delivers the complete solution for capturing and archiving their communications and staying compliant, with direct-from-source support for all major IM platforms and full APIs to capture and control custom messaging apps. Messages are threaded together, so you can see the entire conversation at once, and all content is checked against your keywords and policies upon being archived.

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Key Features of Smarsh IM & Collaboration Archiving

Empower and enable your workforce to drive business forward


Direct source capture & control

Messages are captured directly through reliable, trusted methods such as leveraging existing APIs or server based integrations. Content is captured in its native format, preserving chain of custody. Control capabilities can be added to specific channels using the Control App.

Message threading

Message threading shows messages in their original context. Files, photos and videos are displayed as part of the messages, as they were originally sent.

Profile & identity management

Identity and profile provisioning is supported for IM & Collaboration platforms using automated directory synchronization.

Attachments support

Attachments including images, videos and other files are supported and can be viewed or downloaded in proper context in their original form.

Automatic indexing

All messages are automatically indexed for speedy retrieval and can be checked and flagged for review based on customizable, granular policies for key words and phrases.
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External archiver support

Smarsh has options to capture IM & Collaboration content and send it to an existing archive, or retain it compliantly in our integrated, compliant archive depending on your needs.

How Smarsh can help meet your IM & Collaboration archiving needs

Find what you're looking for

Smarsh archiving solutions are equipped with lightening-fast search capabilities to help you find and retrieve specific messages quickly and according to a wide variety of search criteria. Universal, saved and proximity searches can be conducted across people, dates, files/attachments and all supported message content types.

Stay compliant with Supervision tools

Our supervision capabilities include an advanced supervision workflow, multi-tier review queues, action panels, roles reporting, escalation, customizable policies and more to ensure you meet your compliance obligations. Granular, customizable policies evaluate and tag content based on cases, events or topics, automate your policy management, and maintain a full audit trail. You can easily move between messages in your review queue and export your data when needed in a variety of formats.

Illuminate risks

Our policies and analytic tools illuminate your business risks within archived content and drive proactive decision making.

Manage e-discovery

Our discovery capabilities enable you to search for and produce content for audits, investigations, or to satisfy litigation requests. Users can proactively preserve and collect all instant messages alongside other digital content in one archiving system to significantly reduce the time and costs associated with the discovery process.

Deliver content to end users

Smarsh archiving solutions have multiple export options to enable you to deliver selected content out of the archive to regulators and other end users in the format they require without compromising time or convenience.

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