Mobile, landline and VoIP calls; now easy to retain alongside email and text messaging for a complete and secure archive of the digital communications spectrum.
Include all Communications in Recordkeeping
Financial-service regulators around the world recognize the value, to customers and markets, of ensuring that all transaction-related communications are recorded and supervised. The ability to readily retrieve and replay conversations can significantly reduce the cost and effort required to deal with disputes. For investment managers and advisors already required to keep accurate notes from client meetings, speech-analytics tools like transcription can free up valuable time to focus on more productive tasks. Smarsh is now the only archiving provider directly capturing mobile voice content directly from carriers, giving businesses the most comprehensive solution that handles voice and audio with all other types of electronic communications in one place.
On 3 January 2018, Europe will see MiFID II and MiFIR come into place. With core principles focused on fairer, safer and more efficient markets, this is a significant piece of legislation. The MiFID II directive impacts financial services firms that operate and/or do business with European firms providing investment services in the European Economic Area, so the implications are global.