Content capture and management solutions for the modern workforce
Across email, social, mobile, IM, collaboration and voice channels, directly from the source and in full conversational context (available on-premises or in the cloud).
Rich capabilities to manage your communications content
With support for 80+ communication channels out of the box, Smarsh is the only provider that captures and manages such a wide variety of content. More importantly, we capture it the right way. Unlike competitor solutions that flatten everything to email format, content is captured natively in threaded conversational context. This includes point-in-time snapshots of joins, leaves, edits, deletes, comments, attachments and other events. Advanced capabilities such as ethical walls and feature blocking are also available for certain channels. Your communications data can then be sent seamlessly to the Connected Archive – our secure, context-aware data store – or to any existing archive, application or data lake.
Preserve native formatting and full conversational context preserved.
Unlike traditional, email-centric capture methods that flatten content to email format, Connected Capture ensures your data is easy to analyze, review and understand. Communications are captured as threaded conversations with metadata such as joins, leaves, edits, deletes, comments, replies, attachments and more.
Capture your data in the cloud or on-prem with unified user identities across all channels.
We have flexible deployment options to meet the needs of your business. Whatever you choose, all of your employees' identities are unified across different content sources, from email to IM and collaboration channels to social media. As the number of communication channels used by today’s workforce continues to grow, unified identities across sources will become increasingly important.
Activate policies and advanced capabilities to proactively monitor and protect your content.
Users can easily define lexicon policies to flag incoming text and file content, which can be targeted to specific groups. They can also protect sensitive information with near-real-time alerts on suspicious activity. For channels such as Skype for Business, Webex Teams, Jabber, IBM Sametime, Facebook and LinkedIn, we offer additional advanced management capabilities. These include ethical walls, blocking, redaction, remediation, disclaimers, federation controls and pre-review.
Leverage our open APIs to capture custom content and build atop our capture solutions.
Beyond the 80+ channels that we support out of the box, using our APIs and SDK you can capture and manage custom networks and channels. This ensures that there are never gaps in your information governance solution. Smarsh has purpose-built supervision and e-discovery applications to meet the needs of your compliance and legal teams that seamlessly integrate with Connected Capture. You can also build your own applications or use third-party tools to interact directly with your communications data.
Captured content can be sent to the Connected Archive
or any other archive.
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